Last updated: July 31, 2026
This Shipping & Delivery policy explains how Bildzimmer produces and ships made-to-order map posters. It applies to physical print orders placed through our website. Checkout, taxes, and shipping charges are handled by Shopify.
1. What we ship
- Unframed premium semi-glossy silk posters
- Sizes: A4, A3, A2, and A1 (portrait)
- Personalized maps you design in the editor, printed after payment
We do not ship digital download files as the primary product. Your purchase is for a physical print.
2. Production
Posters are printed when you order. There are no minimum order quantities.
- Most posters enter production within a few business days after payment clears
- Artwork is prepared for the size you selected, then sent to a print partner near your shipping address when we can
- Peak periods, address issues, or local partner capacity can add time
Production time is separate from carrier transit time.
3. Packaging
Packaging can vary by country and partner. Typical packing:
- A4: Ships flat
- A3, A2, and A1: Ship in a protective tube
Keep packaging until you have checked the print for damage.
4. Shipping cost and free shipping
- Shipping cost and available delivery options are shown at Shopify checkout for supported countries
- Free shipping applies on orders of 6 or more posters or orders of $200 or more (before applicable taxes), when that offer is active at checkout
- Rates can differ by destination, size mix, and carrier
If checkout does not offer shipping to your address, that destination is not currently supported.
5. Delivery timeframes
Delivery times vary by destination and carrier. As a general guide:
- Many orders arrive within about 5–30 business days from payment, including production and transit
- Customers in some regions may receive orders sooner when a local print partner is available
- Estimates shown at checkout or in tracking updates are not guarantees
If your order has not arrived within 30 business days of purchase, contact us at hello@bildzimmer.com with your order number so we can investigate.
6. Tracking and status
After your order ships, tracking details are provided when the carrier supplies them. You can also follow production and shipping status from your Bildzimmer account when you are signed in.
Delays caused by customs, local holidays, remote addresses, or carrier disruptions are outside our direct control. We will help where we can.
7. Your shipping address
You are responsible for providing a complete and accurate shipping address at checkout.
- We cannot guarantee delivery, replacement, or refund if an order is delayed, lost, or returned because of an incorrect or incomplete address you provided
- Once an order is confirmed, shipping details usually cannot be changed. If you notice an error immediately after checkout, email hello@bildzimmer.com right away. We will try to update the address only if production has not started
8. Duties, taxes, and customs
Shopify checkout shows applicable taxes where configured. For international deliveries, customs duties, import fees, or local charges may apply and are your responsibility unless checkout states otherwise.
9. Multiple posters in one order
Items in the same cart may print and ship together or in more than one shipment, depending on size and print location. Tracking may appear for each parcel.
10. Local print partners
We aim to print close to your shipping address. If a local partner cannot fulfill your order, we may route production elsewhere or contact you. That situation is not treated as a non-refundable “customer error” case under our Return Policy.
11. Contact
Questions about shipping or delivery:
Include your Shopify order number and the email used at checkout.
Related pages: Return Policy · Terms of Service · FAQ