Last updated: July 31, 2026
This Return Policy explains when Bildzimmer can replace or refund a made-to-order map poster. We want every order to arrive in good condition. Because posters are personalized and printed after you buy, change-of-mind returns are limited.
1. Made-to-order products
Every print is produced from the design you approved at checkout:
- Custom maps (location, style, labels, and size you chose)
- Unframed premium semi-glossy silk posters in A4, A3, A2, or A1
For that reason, we generally cannot accept returns for:
- Change of mind
- Accidental or unwanted orders
- Dislike of the design after you approved it
- Incorrect location, labels, spelling, or theme choices entered by you
- Slight color differences between your screen and the printed silk finish
Mandatory consumer rights in your country still apply where they cannot be waived.
2. Damage, defects, and non-delivery
You may be eligible for a replacement or refund if:
- The poster arrives damaged, defective, or clearly different from what you ordered (wrong size or wrong design relative to your paid order)
- The order does not arrive within 30 business days of purchase and we cannot show that it was delivered
Contact us promptly with:
- Your order number
- Photos of the issue (including packaging when relevant)
- A short description of the problem
Refunds and replacements are reviewed case by case.
Exclusions
We do not normally issue refunds or replacements for:
- Products reported more than 30 days after delivery
- Late arrival for a specific occasion or holiday when production and transit still fall within normal ranges
- Issues caused by an incorrect address you provided
- Normal handling marks on outer packaging when the print itself is undamaged
3. Cancellations
Orders are final once submitted and paid, subject to the limits below.
- Email hello@bildzimmer.com immediately if you need to cancel
- We will try to stop the order before printing starts
- Cancellation cannot be guaranteed once artwork is in production or has shipped
- If we cancel an order that has not been fulfilled, you will receive a refund of amounts paid for that cancelled item
4. No general right of withdrawal for personalized goods
Because posters are made to your specifications, there is typically no cooling-off / withdrawal right for change of mind under rules that exclude personalized goods. If a mandatory local law gives you a right we must honor, we will follow that law.
5. How to request a replacement or refund
- Email hello@bildzimmer.com within 28 days of purchase (or within 30 days of delivery for damage claims)
- Include your order number, photos if applicable, and what you are requesting (replacement or refund)
- Approved requests are normally processed within about 10 working days after we confirm the outcome
Replacements are reprinted and shipped using the same fulfillment process as a new order.
6. Color and finish
Silk paper has a soft sheen. Colors can vary slightly from what you see on phones, tablets, or monitors. Those variations alone are not grounds for return.
7. Contact
Bildzimmer is operated by Bild Zimmer FZE.
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